mqbet Privacy Policy

Your privacy matters to mqbet. This Privacy Policy applies to all players and visitors accessing mqbet through our website. By continuing to use our platform, you acknowledge and agree to the practices outlined in this document. We encourage you to read it carefully before creating an account or submitting any personal information.

mqbet operates as a trusted online sports betting and casino platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other divisions. We handle all player data with strict confidentiality and in line with internationally recognised data protection standards. This policy covers every interaction you have with our platform — from registration and deposits to gameplay and customer support.

1. Information We Collect

mqbet collects personal and technical information to operate a safe, compliant, and enjoyable betting and gaming experience. The information we gather falls into two main categories: information you provide directly, and information collected automatically when you use the platform.

Information You Provide Directly

• Full name, date of birth, and residential address (required for account registration and age verification — players must be 21 years or older)
• Contact details including your email address and phone number
• Payment information such as your bKash, Nagad, or Rocket mobile banking account details, or Visa/Mastercard card details, submitted when making deposits or requesting withdrawals
• Identity verification documents submitted in response to KYC requests (e.g. National ID, passport scan)

Information Collected Automatically

• Device and browser information including your IP address, device type, operating system version, and browser version
• Session data such as pages visited, time spent on page, clickstream data, game rounds played, and wager amounts
• Cookies and similar tracking technologies that help us maintain your login session, remember your preferences, and analyse aggregate site performance

2. How We Use Your Information

The personal data we hold is used exclusively in connection with operating and improving the mqbet platform. Specifically, your information enables us to:

• Create and manage your player account, authenticate your identity, and enforce our 21+ age restriction policy in line with responsible gaming obligations
• Process deposits and withdrawals through supported payment channels including bKash, Nagad, Rocket, and Upay, and maintain accurate financial records
• Provide customer support and respond to enquiries, complaints, and dispute resolution requests within a reasonable timeframe
• Send you transactional communications such as deposit confirmations, withdrawal status updates, and account security alerts
• Detect and prevent fraud, money laundering, bonus abuse, and other activities that violate our Terms and Conditions
• Improve platform performance, personalise your gaming experience, and conduct internal analytics to better serve players across Bangladesh

3. Sharing of Your Information

mqbet does not sell, rent, or trade your personal information. We share data only in the following limited circumstances and always in accordance with this Privacy Policy:

• Service providers — we engage trusted third-party vendors who assist in operating the platform (such as payment processors, game software providers, and identity verification partners). These providers are contractually bound to handle your data solely for the purposes we specify and are prohibited from using it for their own marketing.
• Legal obligations — we may be required to disclose certain data to competent authorities where compelled by applicable law, court order, or to protect the rights, property, and safety of mqbet, our players, or the public.
• Business transfers — in the event of a merger, acquisition, or sale of substantially all of our assets, your data may be transferred as part of that transaction. We will notify you via a prominent notice on the platform prior to any such transfer taking effect.

We never disclose your financial account numbers, payment credentials, or government-issued ID data to any party beyond what is strictly required for processing your transactions or satisfying a legal requirement.

4. Cookies and Tracking Technologies

mqbet uses cookies — small text files stored on your device — and related tracking technologies to deliver a smooth, personalised experience. We use three categories of cookies:

• Essential cookies — required for the website to function correctly, including maintaining your logged-in session, retaining your preferred language, and securing form submissions. These cannot be disabled without impairing site functionality.
• Analytics cookies — help us understand how players navigate the platform so we can fix usability issues and improve the overall experience. Analytics data is aggregated and does not identify you personally.
• Preference cookies — remember your in-platform settings such as game display options, notification preferences, and interface customisations so you do not need to reconfigure them every session.

You may disable non-essential cookies at any time via your browser's cookie settings or privacy controls. Please note that disabling analytics or preference cookies may reduce the quality of your experience on our platform but will not prevent you from accessing games, placing bets, or managing your account.

5. Data Retention

We retain your personal data for as long as your account is active or as required to deliver the services you have requested. Once you close your account, we may retain certain records for a minimum period as necessitated by our financial obligations, anti-fraud measures, and any applicable recordkeeping requirements.

After the applicable retention period has expired, we will securely delete or anonymise your data so that it can no longer be linked back to you as an individual. If you would like to know more about the specific retention periods applicable to your data, please contact our support team.

6. Security of Your Data

mqbet takes the security of your personal data seriously. We implement a combination of technical and organisational safeguards to protect against unauthorised access, disclosure, alteration, and destruction of your information. These measures include SSL/TLS encryption for all data in transit, restricted internal access on a strict need-to-know basis, regular security reviews of our platform infrastructure, and secure storage practices for all sensitive account data.

Despite these measures, no method of transmission over the internet or method of electronic storage is completely infallible. While we strive to apply commercially reasonable protections to your data, we cannot guarantee its absolute security. In the event of a data breach that affects your rights or freedoms, we will notify you as required and take prompt steps to mitigate the impact.

7. Your Privacy Rights

As a player on the mqbet platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team using the details in Section 11 below.

• Right of access — you may request a copy of the personal data we hold about you at any time.
• Right of rectification — if any data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected promptly.
• Right to erasure — under certain conditions, you may request that we delete your personal data. We will comply unless retention is required for legal, financial, or security reasons.
• Right to restrict processing — you may ask us to limit how we use your data in specific circumstances, for example while a dispute is being investigated.
• Right to object — you may object to our processing of your data for direct marketing purposes. We will honour this objection without requiring justification.

We aim to respond to all valid privacy rights requests within 30 days. Where a request is complex or where we receive a large number of requests simultaneously, we may extend this period and will inform you accordingly.

8. Third-Party Services and Links

mqbet integrates with trusted third-party service providers including payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), game software studios (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), and technical infrastructure partners. These providers may process certain data on our behalf under strict data processing agreements. They are not permitted to use your data for any purpose other than delivering the specific service for which they were engaged.

Our platform does not contain links to external third-party websites. If this policy changes and external integrations are introduced, we will update this section to reflect those arrangements and provide information on how those services handle your data.

9. Children's Privacy and Age Restriction

mqbet is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal information from any person under the age of 21. If we become aware that a person under 21 has provided us with personal information or has created an account, we will immediately suspend that account, delete the associated data, and refund any balance held subject to verification. If you believe that a minor has registered on our platform, please notify us immediately at [email protected] so we can take prompt action.

10. Changes to This Privacy Policy

mqbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes to this policy, we will update the 'Last Updated' date at the top of the page and, where appropriate, notify registered players via the email address on file or via a prominent notice within the platform.

Your continued use of the mqbet platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way mqbet handles your personal data, our support team is available around the clock, seven days a week, to assist you.

Email: [email protected] (plain text — not a clickable link)

We aim to acknowledge all privacy-related enquiries within 24 hours (Bangladesh Standard Time, UTC+6) and to resolve them fully within 30 days of receipt.