Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") constitute the entire agreement between you ("Player" or "User") and mqbet ("we", "us", or "the Platform") governing your access to and use of mqbet's website, mobile interface, sports betting services, live casino, slots, crash games, and all related features available at mqbet.org. By registering an account, making a deposit, or otherwise using the Platform, you confirm that you have read, understood, and irrevocably agree to these Terms in their entirety.

mqbet reserves the right to modify, update, or replace these Terms at any time without prior notice. Continued use of the Platform following any such changes shall constitute your acceptance of the revised Terms. We recommend checking this page periodically to stay informed of the current version.

2. Eligibility & Age Verification

Access to and use of mqbet's services is subject to strict eligibility criteria. By using the Platform, you represent and warrant that all of the following conditions are satisfied:

• You are at least 21 years of age. mqbet enforces a strict 21+ policy and will not provide services to anyone under this age.
• You are accessing the Platform from a jurisdiction where online betting and casino gaming is not explicitly prohibited by applicable local law.
• You are registering under your own true identity and are not acting on behalf of any third party. Multiple accounts per individual are strictly prohibited.
• You are not a current or former employee, contractor, or immediate family member of an mqbet employee where such participation would create a conflict of interest.

3. Account Registration & Security

To place bets or play casino games on mqbet, you must create a single registered account by providing accurate, complete, and up-to-date personal information. mqbet is an SSL-encrypted platform, and we employ robust technical safeguards to protect your data. However, you bear sole responsibility for maintaining the confidentiality of your login credentials.

Account Verification (KYC)

mqbet may request identity verification documents at any stage, including but not limited to a National ID card, passport, or proof of address. Failure to complete KYC verification within a reasonable period may result in account suspension and withholding of pending withdrawals until verification is completed satisfactorily.

Account Responsibility

You are fully responsible for all activity occurring under your account. Notify the mqbet support team immediately at [email protected] if you suspect any unauthorized access or suspicious activity on your account. mqbet will not be liable for any losses arising from your failure to keep your credentials secure.

4. Deposits & Withdrawals

mqbet supports multiple local and international payment methods to accommodate players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi. All transactions are processed in Bangladeshi Taka (BDT). Accepted payment channels include:

• Mobile banking: bKash, Nagad, Rocket, Upay
• Bank transfers: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank
• International cards: Visa, Mastercard (subject to availability)
• Minimum deposit amount: ৳500. Minimum withdrawal amount: ৳1,000.

Withdrawals are processed within 24–72 hours subject to completion of KYC verification and any applicable wagering requirements. mqbet reserves the right to delay withdrawal processing for security reviews or fraud prevention checks. Any fees charged by third-party payment processors are the player's responsibility.

5. Bonuses & Promotions

mqbet offers a range of promotional bonuses including welcome bonuses, reload bonuses, free spins, and seasonal promotions tied to Bangladeshi events such as Eid, Pohela Boishakh, and BPL season. The following general conditions apply to all bonuses unless specific promotion terms state otherwise:

• All bonuses are subject to a minimum rollover (wagering requirement) of 20x the bonus amount before any withdrawal can be processed.
• Bonuses must be used within 30 calendar days of issuance, after which they will expire and be removed from your account balance.
• Only one welcome bonus per player, per household, per device, and per IP address. Attempts to claim multiple welcome bonuses through duplicate accounts will result in permanent account termination.
• mqbet reserves the right to withdraw, amend, or cancel any bonus or promotion at any time. Bonus abuse, including any form of matched betting, arbitrage, or exploitation of system errors, will result in immediate forfeiture of all bonuses and winnings derived from such activity.

6. Prohibited Activities

Users of the mqbet platform are strictly prohibited from engaging in any of the following activities. Violations may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities:

• Money laundering, fraud, or any attempt to use the Platform to process the proceeds of criminal activity.
• Colluding with other players or using automated bots, scripts, or software to gain an unfair advantage.
• Providing false registration information, impersonating any person, or submitting forged identification documents during KYC.
• Exploiting any software bug, system glitch, or technical error to gain an advantage. Winnings generated as a result of a bug or error are void and will be reversed.

7. Responsible Gaming

mqbet is firmly committed to promoting responsible gaming practices. Gambling should be an enjoyable, recreational activity — not a means of income or an escape from personal problems. We provide a range of responsible gaming tools, including account-level deposit limits, session time reminders, and self-exclusion options, all accessible by contacting [email protected]. Players who believe their gambling is becoming a problem are strongly encouraged to reach out to our support team or seek assistance from professional organisations focused on gambling harm prevention.

Please see our dedicated Responsible Gaming page for detailed guidance on self-exclusion, deposit limits, and support resources. All players must be 21 years or older to use the Platform.

8. Intellectual Property

All content on mqbet — including but not limited to logos, trademarks, graphics, software, text, game interfaces, structural design, and page layouts — is the exclusive intellectual property of mqbet or its licensed third-party providers (such as Pragmatic Play, Evolution Gaming, and Spribe). You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal, non-commercial purposes. Any reproduction, redistribution, reverse engineering, scraping, or commercial exploitation of any mqbet content without prior written authorisation is strictly prohibited and may result in civil or criminal liability.

9. Limitation of Liability

To the fullest extent permitted by applicable law, mqbet, its directors, employees, agents, and technology partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, loss of data, loss of goodwill, interruption of service, or any other intangible losses — arising from or in connection with your use of or inability to use the Platform.

mqbet does not guarantee uninterrupted or error-free availability of the Platform. We shall not be liable for any service interruption caused by maintenance, technical faults, third-party system outages, or factors outside our reasonable control. Your use of the Platform is at your own risk.

10. Amendments to These Terms

mqbet may amend, update, or entirely replace these Terms & Conditions at any time. When material changes are made, we will update the "Last updated" date at the top of this document. Your continued use of the Platform after any changes have been published constitutes your binding acceptance of the updated Terms. If you disagree with any updated provision, you must discontinue use of the Platform and contact [email protected] to close your account.

11. Governing Law & Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with generally accepted principles of international online gaming law and the laws applicable to the jurisdiction in which the Platform operates. Any disputes between mqbet and a player shall first be referred to our customer support team. If unresolved, both parties agree to seek resolution through binding arbitration before pursuing any other legal remedy. All communication regarding disputes must be submitted in English to [email protected] within 30 days of the event giving rise to the claim.

12. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of your mqbet account, our support team is available around the clock. Reach us by email at [email protected] (plain text — do not reply to auto-generated messages). Our team aims to respond to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).